THOMAS J. COLBY
QUALIFICATION HIGHLIGHTS
Over twenty-five years management, business and IT relationship building, training and development experience; especially surrounding software and enterprise roll-outs. I have over ten years of operational/process-focused management including business process alignment. I have supported and represented the needs of businesses for twenty divisions in thirty-four markets across the US. I have also led software projects in Canada, Italy, three offices in Germany, and supported my team members projects in Rome, Budapest, Amsterdam, and Hungary. In a former life, I spent many years working for a non-profit that serves individuals with developmental and physical disabilities and frequently dually diagnosed with mental and emotional challenges. I am a former member of a board of directors for Rogue Philanthropy.
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Relationship Building
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Process Improvement
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Technology Implementation
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Training & Skills Development
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Managing Change
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Business Analysis
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Business Enablement
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IQ/EQ
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Continuous Improvement
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Operational Excellence
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UI/CX
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Technology/Process Adoption
WORK HISTORY
08/24 – Current
TJC Consulting
Orlando, FL
Offers consulting services for software projects from project leader, IT business relationship manager, business analyst, through training design, development, and delivery.
Independent Software Project Consultant
I work closely with management and end-users to understand the business and their needs. I research, create surveys, conduct interviews and analyze data and gain insights to offer actionable plans. I offer my services for any software project as a team member in various capacities.
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I collaborate with the business community and IT to assess the pros and cons of possible strategies and propose recommendations for improvement.
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Partnering with the appropriate management team, departments, and user community, we will develop, test, and implement new processes and procedures and develop training that supports changes and software enhancements.
3/22 - 08/24
Anthony & Sylvan Pools
Orlando, FL
Anthony & Sylvan is a luxury inground swimming pool builder providing exceptional pools and service for over 75 years. Forbes named Anthony & Sylvan "Best Pool Installation Company of 2022."
Director of IT Business Process
Worked with the business community to Implement software improvements to Creatio CRM and processes across the organization to continuously improving efficiency and effectiveness. Conducted process analysis to identify and capitalize on opportunities for operational enhancements. Analyzed data to detect trends and pinpointed areas for improvement or corrective action. Worked diligently to accelerate and facilitate the adoption of new processes and technologies. Liaised with the executive team and business stakeholders to drive short/long-term operational efficiencies through Creatio. Gathered platform requirements, prioritize enhancements, and managed expectations regarding release schedules.
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Created comprehensive process and procedure documentation, including user manuals, quick-reference-guides, and videos.
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Aligned technology solutions with business objectives, created enhancement scopes, tested enhancements, and approved for release.
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Established and delivered effective training programs to educate employees on process changes and best practices.
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Worked with team, consultants, and software vendors to design software configurations and workflows to enhance the customer buying journey and end-user experience.
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Teamed up with software and consulting vendors to resolve product defects and improve platform performance.
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Built dashboards providing visual insights into key business initiatives and highlighting business opportunities.
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Developed and hosted the Creatio "Super-User Group" comprised of exceptional CRM business users to further improve the software to meet evolving business needs and train on new features.
09/21 – 03/22
TJC Consulting
Orlando, FL
Offering full lifecycle project leadership from directing the project, developing the project team, working with stakeholders, defining requirements, business analysis, training development, rollout and a smooth transition to support.
Independent Software Project Consultant
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Offers consulting on business technology project services from business relationship management, project leader, business analyst, through to training design and delivery.
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Previously contracted to SoluStaff November 2021 - March 2022 to implement Anthony & Sylvan Pools Creatio CRM project.
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Previously engaged to a government project, (Defense Logistics Agency) through Agilious, inc., to support their ERP implementation applying agile practices for a successful roll-out. September 2021 - October 2021.
11/18 – 04/21
Mattamy Homes - US
Orlando, FL
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada and recognized year-over-year for an award-winning culture. In the United States, the company is represented in 10 markets – Charlotte, Raleigh, Phoenix, Tucson, Jacksonville, Orlando (where its US head office is located), Tampa, Sarasota, Naples, and Southeast Florida.
Director, Business Process Improvement & Integration
Executed technology solutions and performed thorough analyses of existing business processes to uncover inefficiencies. Implemented optimized processes using existing technologies. Identified opportunities for automation of repetitive tasks using current business technologies. Collaborated with stakeholders to gather requirements, develop solutions, and ensure alignment with organizational goals. Upskilled employees on new processes and technology implementations through training. Advised business stakeholders on critical issues and key opportunities. Conducted analyses across U.S. business units to identify issues and gaps. Ownership of reviewing and approving software enhancements.
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Expertly led the design and execution of a branded CRM built on Oracle Experience Cloud/Oracle Eloqua.
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Headed process improvement projects from initiation through completion, ensuring achievement of project objectives.
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Established KPIs and metrics to measure the effectiveness of automation initiatives and reach user-acceptance goals.
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Evaluated new technologies and assisted in company-wide process discussions, system development, and implementation plans.
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Deployed systems and process improvements to maximize existing and future technologies across all homebuilding areas.
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Managed to pivot through COVID and rollout the company-wide CRM through continuous online training tutorials.
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Was fortunate to work with a small but amazing group of IT business analysts who are also amazing human beings.
06/17 – 11/18
ITSavvy
Chicago, IL
Offering a comprehensive range of services, including managed IT, cloud solutions, hardware procurement, and cybersecurity.
Technology Training Manager
Conceptualized and built a technology training program for all ITsavvy employees aligned with company strategy and core principals.
Built our branded Learning Management Solution (LMS) via moodlecloud within 1 month (as proof of concept) and created high quality learning modules with assessments using Camtasia.
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Designed an onboarding training curriculum with metrics to monitor the success of each program.
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Setup/configured ITsavvy's VAIRKKO Certification Cloud solution to track our skilled workforce's certifications and credentials.
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Enhanced/Updated training programs as platforms changed and improved.
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Created processes to leverage company data to enhance business development, sales & marketing reporting efforts.
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In partnership with senior leaders, identified the talent capabilities/competencies needed across all levels of the organization.
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SME for all internal business systems (Dynamics CRM, Act-On, Autotask, Rainking, etc.)
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Streamlined processes and created efficiencies for internal trainers and students to schedule classes.
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Worked diligently every day to champion organization-wide sales enablement.
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Goals: increase new hire time to productivity and worked with sales to improve productivity in CRM Dynamics.
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Longer-term Goals: Develop “Learning Paths” to structure employee learning activities in an intentional way around identified knowledge, skills, competencies, and company need.
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Created an HTML front page interface for easily accessing and searching for information relative to Public Sector sales; FEDERAL, SLED, USAC - E-rate.
04/16 – 02/17
Constellation HomeBuilder Systems
Chicago, IL
A leading provider of innovative software solutions for the home building industry, offering a comprehensive suite of products to streamline business processes, enhance customer experiences, and improve operational efficiency.
Implementation Manager
Nurtured strong working relationships with clients to ensure adherence to project timelines and deliverables. Delivered feedback to leadership on implementation progress and critical issues, facilitating overall project improvement. Handled concurrent Enterprise Resource Planning (ERP) software implementation projects.
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Established repeatable project management processes while enhancing overall implementation success.
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Resolved project issues and delays promptly to minimize client impact and ensure timely delivery.
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Developed project documents, including plans, schedules, deliverables, and financials.
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Redesigned the Sales/Marketing module to align with contemporary sales funnel practices.
07/08 – 10/15
Ryland Homes
Chicago, IL
Ryland Homes was a National leader in homebuilding in the US. As a company, they build on their geographic diversity, financial strength, and market-driven strategies to achieve success and staying power with 20 Divisions across the US
National Director, Business Process Improvement and Integration
Liaised with the IT group and reviewed workflow priorities while recommending software and process improvements. Validated existing processes to identify inefficiencies and areas for improvement by collecting data, interviewing stakeholders, and mapping workflows. Created metrics to measure the effectiveness of new processes and continuously monitor performance. Served as the Business Product Manager for MS Dynamics CRM, ExactTarget, and acted as the lead trainer for all sales and marketing systems.
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Redesigned company-wide MS Dynamics CRM to streamline customer data capture and increased entry-to-sale submission time by 80%.
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Ensured that the EVP/COO's strategic business initiatives came to fruition with the aid of technology, process and opportunities for our 20 Divisions/32 Markets across the U.S.
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Strengthened the company's ability to utilize all interactive marketing techniques to create traffic and sales opportunities.
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Developed the company's capability to use its information technology platforms and web presence to accomplish the National strategic objectives of:
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Ensuring the highest possible returns on investment of marketing expenditures.
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Capturing and segmenting data on prospective sources of business.
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Ensuring the highest possible efficiency of superintendents, contractors and suppliers.
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Ensuring the most cost-effective methods of communicating with the region’s customers are utilized.
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Assisted in the continuous evaluation of the company’s technology and provided recommendations for the future.
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Created and managed the Software Enhancement Request Process for the company; reviewed, prioritized, accepted/rejected all enhancements and provided monthly IT governance oversight to ensure IT priorities met our business needs.
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Designed and delivered comprehensive training programs for all sales & marketing systems, train-the-trainer and on-boarding for new hires via classroom, webinar, training videos and courseware development.
01/04 – 07/08
Ryland Homes
Chicago, IL
NorthCentral Region Project Manager
Manager and point-of-contact for all project and business systems initiatives for all areas of homebuilding operations; Sales & Marketing, Homebuilding/Production and Warranty/Customer Services.
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Works with National vendors to streamline business processes in a collaborative manner; streamlined and brought consistency amongst the North Central Region Divisions and the order process where GE Appliances was concerned.
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Developed Web Lead best practices and systems through internal web audits as well as competitor audit and findings analysis.
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Recommended bringing online internet lead management program in-house to the corporate level, created feasibility document showing cost savings as well as a positive performance impact through process consistency throughout the region.
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Received the Region President's Award for excellence in providing continued direction, feedback, support and guidance.
08/02 – 01/04
Ryland Homes
Chicago, IL
Independent Consultant
SOFTWARE, SKILLS, & TEAM PROJECTS
Contracted to Ryland Homes as Region Consultant, "North-Central Region," (Seven Divisions with approximately 20 communities each), to oversee the conversion, validation, implementation and training of their Nationwide Client Relationship Management, ("CRM") Onyx system.
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Provided analysis and feasibility of project success; findings resulted in halting the project Nation-wide to enhance the software, re-prioritize those enhancements, and reimagined project ownership as a partnership between IT and the business community.
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I was hired in a supportive, consultative role which quickly escalated to managing the project for the entire region.
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Creatio Sales CRM
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Oracle CX Sales Cloud CRM
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Oracle Eloqua Digital Marketing Cloud
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Microsoft Dynamics CRM
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Onyx CRM
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MSOffice Expert
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Camtasia Video Tutorials
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BlueHornet Marketing Cloud
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ExactTarget (Now Salesforce Marketing Cloud)
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Changepoint PSA
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ClickDimensions
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ConstantContact
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MailChimp
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CRM, ERP, PSA
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SQL Server 7 Admin
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G-Suite, Google Docs/Surveys/Drive
SharePoint/Functional -
BuildTopia ERP
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Classroom Instruction
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Public Speaking
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Instructional Designer
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Technical Writing
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Training Documentation & Video Tutorials
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Adult Learning Concepts
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Interactive Marketing
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Project Management
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Google Analytics
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Data Analysis & Conversion
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Business Analyst
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Media Presenter (Green Screen)
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Social Media Strategy
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Non-Profit Board Member
Mattamy Homes
Oracle CX Sales Cloud CRM,
Eloqua Marketing
Ryland Homes
“Simplified CRM”
MS Dynamics
ONYX CRM
Baker & McKenzie Law Firm
Elite Legal Billing, Financial Management Suite
& Sage Carpe Diem
Fidelity Investments
Windows NT & Outlook 97
3COM (US Robotics)
Migration to Lotus Notes 4
Kirkland & Ellis Law Firm
MS Office Migration, Doc Conversion
ABBOTT LABS
Migration to Lotus Notes
GE Railcar, GE Capital, GE Lighting
Outlook Migration
McDermott, Will & Emery Law Firm
MS Office, Doc Conversion